ABOUT

AMS Housing is a one-stop-shop in property management, formed on the bedrock of fifty years’ experience in the property sector. We take a progressive approach to what we do, presenting exceptional value and services to our diverse range of clients.

The partners and senior team members at AMS bring together a vast array of expertise through their careers, which include property development, estate agency, accountancy, and managing social housing stock for an inner-city London borough.

It means we intimately understand the responsibilities and risks involved in being a landlord, and the rewards available for those who know how to manage their assets. We help our clients to respond quickly to the changing dynamics in our sector, innovating in the use of technology without overlooking the importance of one-on-one human contact.

We pride ourselves on our diverse client base, from single-property landlords through to those whose portfolio includes hundreds of homes. Each one receives the same care and attention through a dedicated AMS account manager, as well as access to our extensive range of property services and experts.

Our track record gives our clients peace-of-mind: they know their properties are in safe hands and their rents guaranteed, allowing them the time to focus on other priorities while enjoying the maximum return on their investments.

AMS Housing was formed as a direct response to the poor service landlords we knew were experiencing at the hands of rogue agents. Far too many promised the world to landlords, but very few actually delivered.

Common complaints included failure by agents to deal with issues promptly or take responsibility for their actions. Tenants’ deposits were not registered, proper credit checks were not done, rent payments were late, and landlords were frequently overcharged for simple expenses. In the worst cases, managed properties failed to comply with housing legislation, leaving landlords with hefty fines.

Since launching AMS Housing in 2010, we have quickly grown to become one of the leading independent property management companies in London and the South East. From AMS’s inception, we set ourselves the highest standards of service and aimed to have 100% client satisfaction.

Happy clients are those that feel valued. In our initial meeting with a new client, we take the time to learn about their needs, concerns, and future aspirations. And we follow up each aspect.

We cultivate strong relationships with our clients, being pro-active with advice and tackling issues as they arise. We also appreciate that ‘one size does not fit all’, hence the flexibility we give to landlords to choose only those services they require.

Our values, services, and general approach to business have helped us to carve out a positive reputation with the landlords and service providers we work with. They are also the reason why we retain over 90% of new business, with new clients usually finding us through recommendations.

• ARLA: our senior consultants belong to the Association of Residential Letting Agents, which requires them to understand complex housing legislation, keep professional indemnity insurance, and comply with professional standards and industry best practice.
• LLAS: our staff are members of the London Landlords Accreditation Scheme. It means they abide by the LLAS Code of Conduct, have attended a development course and been vetted as being fit to be a landlord.
• Ombudsman Services – Property: our complaints procedures help to rectify any issues that arise with our clients. On the rare occasion that it is not possible, the Property Ombudsman can serve as an independent arbitrator. It is fair, fast and much cheaper than resorting to the courts.
• PRS: as required by law, our senior team are all members of the Property Redress Scheme. Among other things, it means consumers with a complaint can use this government-authorised scheme to resolve it. If required, the issue can be elevated to the industry Ombudsman whose decision AMS will abide by.

Whether you are a large or small landlord, if you are looking for a new agent to manage your property, these three questions are likely to form in your mind: can I trust them, and will they save me time and money?Trust is earned. At AMS Housing, we are confident we can make a positive difference to your business as a landlord. We commit to that with our seven-point Quality Service Pledge to clients:

1. Tailored – we create the right service deal to suit your individual requirements.
2. Honest – we won’t hide problems and if it’s our fault, we promise not only to tell you, but to put things right.
3. Transparent – we keep detailed records of how we manage your property and tenants, and will provide you with regular reports, receipts and financial statements.
4. Dependable – if we say we are going to do something, you can rely on our word.
5. Expert – our company structure avoids a ‘jack-of-all-trades’ mentality: we are qualified and experienced professionals who operate as a team, collectively offering a wealth of expertise.
6. Approachable – you can contact us at any time with questions or concerns, and we will do our best to support and guide you, giving clear, unambiguous advice when needed to inform your decisions.
7. Reasonable – our fees are highly competitive and we never over-charge on expenses. We seek the best deals for clients and obtain approval before incurring any significant expense on your behalf.

Contact us today to see how we can help you.